Privacy Policy

Introduction

Khadim respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By using Khadim, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information to provide and improve our services.

Information You Provide

• Full name
• Mobile number
• Address / location
• Service details (laundry or tailoring requests)
• Notes or instructions related to orders

Automatically Collected Information

• IP address
• Device type and browser
• Approximate location (via GPS or browser)
• Usage data (pages visited, actions taken)

How We Use Your Information

• Process pickup and delivery requests
• Connect you with riders and partner shops
• Communicate order updates
• Improve service quality
• Resolve complaints and disputes
• Ensure platform security and fraud prevention

We do not sell your personal data to third parties.

Information Sharing

With Service Partners

• Laundry shops and tailors receive only the information required to complete your order.
• Riders receive pickup and delivery details only.

With Legal Authorities

We may share information if required by law or legal process.

Data Security

We take reasonable measures to protect your information, including:

• Secure servers
• Restricted access to data
• Role-based system permissions

However, no online platform is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking

Khadim may use cookies to:

• Improve website performance
• Remember user preferences
• Analyze traffic

You can disable cookies in your browser, but some features may not work properly.

Payments

Currently, payments are handled as cash on delivery. Khadim does not store payment card or banking information at this stage.

User Responsibilities

• Providing accurate information
• Keeping login credentials secure
• Not misusing the platform or services

Children’s Privacy

Khadim services are not intended for children under the age of 18. We do not knowingly collect data from minors.

Data Retention

We retain user data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

Inactive accounts may be removed after a reasonable period.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Continued use of the platform means you accept the updated policy.